Refund policy

At The Chicken Shop Outlet, our aim is to provide you with only the highest quality of fresh, bulk poultry products. If you do encounter a product that is not up to our usual standards of quality, please let the cashier supervisor know.

In order to process a customer complaint, we require the following:

• All complaints must be made within 24hrs of purchase; product claims outside of the 24hrs cannot be returned unless approved by store management.
• Proof of purchase – receipt and order number.
• Product must remain in original state (temperature, condition).
• Seal cannot be tampered with (unless the issue with the product was found after opening the package).
• Product cannot be cooked.

How can you ensure you have purchased the correct product?

1. Always check product before leaving.
2. Check all labels and read product descriptions and case weights.
3. Labels can be matched with corresponding numbers on receipt.
4. If you are unsure, our Point of Sale and Customer Service Cashiers will gladly answer all your questions.

To make a return, call us at (905) 455-8340 Ext. 2266 or email customerrelations@maplelodgefarms.com within 24 hours of your purchase. Download the Return Policy (PDF).